Effective Date: 28th August 2025

Craftable Productions Pty Ltd (“Craftable,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. By using our app (“App”) and services (“Services”), you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

If you do not agree with this Policy, you must stop using the App and Services immediately.

1. Information We Collect

When you use the App, we may collect the following categories of information:

1.1 Personal Data

• First Name, Last Name, Email Address, and Birthday

• Payment information (credit/debit card details processed securely via Stripe, Apple Pay, or Google Play)

1.2 Payment & Invoicing Data

• Billing details, subscription status, and transaction history

1.3 Communication Data

• Information you provide through forms, customer support, or emails

• Lawful basis: legitimate interests such as responding to queries or maintaining records

1.4 Technical Data

• IP address, device identifiers, login data, time zone, browser type, and app usage analytics

• Used to improve app stability, security, and performance

1.5 Marketing Data

• Preferences for receiving marketing material from us or trusted partners

• Used to refine offerings and communications

2. Consent & Withdrawal

2.1 By registering, subscribing, or using Craftable, you consent to the collection and processing of your data.
2.2 You may withdraw your consent at any time by contacting hello@craftable.co. Withdrawal may affect your ability to access the Services.

3. Use of Data

We may use your data to:

• Provide, maintain, and improve the App and Services

• Process payments and manage subscriptions

• Personalise your user experience

• Provide customer support

• Comply with legal obligations

Important: We do not sell your personal data to third parties.

4. Disclosure of Data

We may share your data with:

• Service providers (e.g. Stripe, Apple, Google, analytics platforms) for processing payments, hosting, or analytics

• Legal authorities if required by law or to protect rights, property, or safety

• Business transfers in the event of a merger, acquisition, or asset sale

Collaborating Creators

Craftable works with independent digital artists, sound designers, and wellness contributors. These creators retain full ownership of their original works. Creators do not receive access to user personal data. Licensing agreements with creators are handled exclusively by Craftable, and their involvement is limited to content contributions.

5. Data Storage & Security

• Payment data is securely processed by Stripe, Apple Pay, or Google Play; Craftable does not store full payment details.

• We retain data as long as necessary to provide Services or meet legal requirements.

• While we use industry-standard safeguards, no electronic storage method is 100% secure.

6. Your Rights

Depending on your jurisdiction (e.g. GDPR, CCPA), you may have rights to:

• Access, correct, or delete your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

Requests can be made via hello@craftable.co

7. Cookies & Tracking

The App may use cookies or similar technologies for analytics and service improvement. You can manage cookie preferences via your device settings.

8. International Transfers

Your data may be transferred outside your country of residence, including jurisdictions without equivalent data protection laws. By using the App, you consent to such transfers.

9. Children’s Privacy

The App and Services are not directed to individuals under 18, and we do not knowingly collect personal data from them. If we become aware that a minor has provided data, it will be deleted promptly.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted in-app or on our website. Continued use of Craftable constitutes acceptance of the changes.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact: hello@craftable.co